It may be possible for you to track smaller items - check your confirmation email or any communication from the supplier for further details. We’re sorry that you won’t be able to track large item deliveries being fulfilled by our approved suppliers. We’ll always help if you have any concerns, though please wait until your delivery due time has passed as it means we can assist you more easily.

To enquire about your order, contact Customer Services on 0203 092 1126. They will be able to contact the supplier for you and then get back to you with an update.

We quote the approximate lead time for delivery from our approved suppliers on the product page, so please check this before contacting us. If the promised delivery time has passed, please call Customer Services on 0203 092 1126 for help tracking your order.

If your order is overdue, or accidentally damaged in transit, or you have any query about your order, call our Customer Services team on 0203 092 1126. They will be able to contact the supplier on your behalf; please note though, that the opening hours of our Customer services team are 7am - 7.30pm, 7 days a week, but those of our suppliers may differ.

Our approved suppliers reserve the right to not deliver an order if they believe the address isn't secure, for example a communal postal address or PO box. If this affects an order you place, you will be notified as soon as possible.

Our approved suppliers deliver to most postal areas in the UK. However, geographical location and courier availability can restrict delivery to some areas.

Delivery to the following postcodes is not available: